How we use AI
AI isn’t a side project for us - it’s part of how we deliver, every day.
We use AI to amplify our people, not replace them, helping teams plan smarter, build faster, and stay focused on the work that matters most. All of this is done with governance and human oversight in place, so AI in our teams is not only powerful, but also safe, controlled, and accountable.
What to expect from an AI-enabled team
Independent studies from Microsoft, GitHub, and McKinsey show that AI in software delivery can reduce development effort by 20–30% — from automating routine coding and testing to simplifying documentation and backlog refinement. In our own teams, we’re already seeing notable reductions, freeing people to spend more time on higher-value problem solving. And we’re continuing to invest — in tools like GitHub Copilot, Microsoft Copilot, and our own Agile-XL accelerator — to extend these gains even further, delivering more impact for our customers while helping their budgets go further.
How we're using AI
1
Super-charging our delivery teams
We infuse AI into our full SDLC at every turn. Every technical specialist on our team is committed to full certification in GitHub Copilot, Microsoft Copilot, and a suite of licensed, secure AI tools and agents. That means writing code faster, testing more thoroughly, and tackling challenges with fresh creativity. The goal isn’t to replace anyone – it’s to give every team a real boost and bring even more value to our clients.
2
Building our customers’ AI roadmaps
We’re investing time in understanding how AI is changing our customers’ industries – so we can ask better questions, define better requirements, and build roadmaps and solutions that bring our customers an edge. The more we understand the pressures and possibilities our clients face, the more useful we can be.
3
Sharpening our day-to-day business operations
Internally, we’re using AI to take care of the admin, spot problems early, and make day-to-day work smoother. Whether it’s helping with timesheets, planning workloads, or surfacing useful insights from past projects, it gives our team more time and space to focus on what matters.
Got any questions on our approach to AI?
We’d love to set up a call to understand your current challenges and share some of our learnings to help you on your journey. Reach out and we’ll be in touch within 24 hours.
Our 5 guiding principles in AI
People first
AI should support people, not replace them. We keep humans in the loop where decisions matter most, and we treat creators fairly — being thoughtful about how AI is trained, what data it uses, and the rights of the people behind it.
Clear boundaries
We never use AI to deceive, impersonate, or cause harm. We disclose synthetic content. We say no to misuse — including any use that exploits or undervalues human creativity.
Real transparency
Our clients know what our AI tools do, how they work, and where the guardrails are. No black boxes. We’re open about model origins, capabilities, and limitations — and we expect the same from the tools we adopt.
Fairly trained, thoughtfully deployed
Machine learning is most valuable when it’s practical. From demand forecasting and churn prediction to pricing optimisation and personalised recommendations, we design models that directly support business goals.
Every use case is anchored in measurable KPIs, ensuring Data & Analytics projects deliver results instead of stalling as experiments.
Pay Attention. Keep Evolving.
We’re building our AI future deliberately — with our teams, our clients, and our parent company iLink Digital. The tools are new, but our approach isn’t. We keep our values front and centre — because that’s what makes AI work for people.
As the landscape evolves, we’ll keep holding ourselves to a higher standard — because values aren’t just how we build AI, they’re how we do everything.
Our tech stack
We build using trusted, modern technologies that support scalability, performance, and seamless integration.
C Sharp
Microsoft Azure
SQL Server
Angular
React
Blazor
Together with iLink Digital
Together with iLink, we unify data expertise, Haefele’s practical, business-focused delivery paired with iLink’s Fabric leadership, 50+ BI accelerators, and AI agents like C-Agent. The result is modern platforms and insight that are faster to adopt, easier to govern, and built to scale.
35 +
GenAI Specialists
200 +
AI Engineers
BEAK AI Studio - FastTrack your AI journey
BEAK AI Studio is iLink Digital’s plug-and-play framework that takes you from workshop to working MVP in weeks—not months. With ready-made modules, governance built-in, and hands-on support, it accelerates ideation and deployment of AI copilots, agents, and workflows. BEAK doesn’t stop at design. When paired with BEAK AIOps and Managed Services, it delivers real, quantifiable results—like fewer alerts, faster issue resolution, and cost reductions of up to 65% across tools, cloud, and labour.
AgileXL
iLink’s Agile-XL is an AI-powered extension for Azure DevOps that accelerates the software delivery lifecycle. It automates the capture of requirements, generates user stories, tests, and acceptance criteria, performs root-cause analysis and effort estimation, and even distills meeting transcripts into actionable work items. By reducing manual effort and improving accuracy, Agile-XL helps teams focus on building better solutions faster—unlocking productivity and clarity across every stage of delivery.
iGentic - Multi-agent orchestration for intelligent automation
iGentic is iLink Digital’s AI-powered multi-agent orchestration platform, designed to automate complex business processes and streamline workflows. It enables organisations to build and coordinate specialised AI agents that integrate seamlessly with existing systems using Microsoft’s 1,000+ connectors. With low-code/no-code simplicity, iGentic helps modernise legacy processes, improve collaboration between agents, and unlock real-time data-driven decisions. The result is faster ROI through greater efficiency, reduced costs, and enhanced customer experiences — giving businesses a unified AI ecosystem to innovate and scale with confidence.
C-Agent
C-Agent, developed by Derevo and part of the iLink family, is an AI-powered business assistant that gives teams natural-language access to their data. Built on Azure AI, it embeds seamlessly into platforms like Teams, Power BI, and intranet sites, allowing anyone — not just analysts — to ask questions, explore insights, and make better decisions in seconds. By combining context awareness with enterprise security, C-Agent reduces errors, speeds up reporting, and helps organisations turn information into action.
Our Microsoft Partnership
We’ve worked closely with Microsoft technologies for years, from Azure and .NET to Power Platform and Fabric. As a recognised partner, we stay ahead of the curve and bring that knowledge into every project, helping you build better, faster, and with confidence.
20+
years of partnership
9x
Microsoft Partner of the Year
500+
certifications across our tech stack
3000+
consultants globally
Looking forward to connecting with you.
We’d love to set up a call to understand your current challenges and share some of our learnings to help you on your journey. Reach out below and we’ll be in touch in the next 24 hours.