Supporting Mental Health in the Tech Sector

11 / 10 / 2023

Read Time 10 minutes

The software development industry has long been celebrated for its innovation, technological advancement, and impressive problem-solving capabilities. Yet, behind the code and cutting-edge applications lies an industry grappling with a hidden issue – the mental well-being of its workforce. From burnout and high-stress environments to imposter syndrome, isolation, a lack of work-life balance and job insecurity, the software development industry is a high-demand, fast-paced work environment, which can lead to various mental health challenges. 

With this in mind, the question is – how can the tech industry better support the people who comprise it? 

The Silent Epidemic 

Mental health concerns in the software development industry are more prevalent than one might expect. According to the World Health Organisation (WHO), depression is a leading cause of disability worldwide, and its incidence is increasing. Software developers, known for long hours, demanding deadlines and high-stress environments, are not immune to these statistics.  

According to OSMI data, 51% of tech professionals have been diagnosed with a mental health condition, while 71% of tech workers said their productivity is affected by a mental health issue. Further to that, 57% of tech industry employees reported burnout.  

According to Haefele Software CEO and founder, Alan Haefele, the tech sector has long faced criticism when it comes to the mental health of its workers. “Burnout is all too common in the industry, and unfortunately, the many advantages of remote work post-pandemic can be undone by the largely hidden problems of social isolation, and work-life imbalance. As such, leaders need to speak openly about employees’ mental health before these problems affect the team and greater organisation.” 

A Historical Problem 

The world of technology is known for attracting some of the best and brightest. What’s more, start-ups also play a fundamental role in attracting talent and bringing innovative ideas to life. But these companies, regardless of the benefits and perks on offer, place huge demands on their workers with a gruelling and competitive environment that pushes individuals to their limits.  

Adds Alan, “Despite the flexible hours, increased annual leave and other bells and whistles offered in the industry, many employees do not prioritise their inherent need for time off due to the pressure and competitive nature of the industry. This is enough to cause anxiety, depression, and burnout, but to make it worse, the isolating habits of remote work can easily dissolve the employer-employee relationship down to a mere financial transaction, taking away the opportunity for deeper, more meaningful connection and relationships around your work that would otherwise mitigate anxiety, depression, and burnout. It’s important to understand exactly what your employees are facing, what they really need from you and how your organisation can improve their overall well-being and satisfaction.” 

Addressing the Stigma 

The stigma surrounding mental health issues can be a significant barrier to seeking help. This is why creating an environment where employees feel safe to discuss their mental health is crucial. As such, HR departments play a pivotal role in destigmatising these conversions. Says Haefele Software People Manager Jamie-Lee Havenga, “At Haefele, we encourage open dialogue around mental health. Employees need to realise that it’s not a sign of weakness; it’s a sign of strength to acknowledge and address your mental well-being.” 

The Impact on Productivity 

Mental health issues have a significant impact on productivity. Stressed and anxious employees are less likely to perform at their best, leading to reduced efficiency and lower-quality work. This affects not only individual team members but also the overall success of the projects they’re involved in. Adds Jamie-Lee, “The mental health of our team members directly impacts the quality and timeliness of their work. It’s in our best interest, as well as theirs, to prioritise their well-being.” 

WFH Affecting Mental Health 

When it comes to working from home, statistics prove there are both positives and negatives. According to a study by FlexJobs, life satisfaction is higher for remote workers. 80% of those surveyed believe that more work flexibility helps them take greater care of their mental health. Another survey found that that same percentage of remote workers reported higher morale while working from home. Moreover, companies that support remote workers’ mental health reported a 25% decrease in employee turnover.  

On the flip side, more statistics found that 42% of remote workers faced increased feelings of loneliness, with 21% saying it’s a major struggle to remote work. Additionally, one out of four workers reported experiencing depression due to remote work, while 42% said they felt burnt out frequently.  

“Empathetic leadership is a must,” Alan adds. “You need to establish trust among your employees through care and concern. It is important to establish a safe and accepting work culture if you want to see your employees and your business thrive. Working from home means you have less access to the ups and downs experienced by your workers, so hold regular check-ins, socials and the like to help them share, unwind and feel safe and supported.” 

“Mental health will continue to be a crucial topic in the workplace, including in the demanding and challenging tech industry. As such, organisations need to get a handle on the issue sooner rather than later,” warns Alan. 

The Role of HR 

HR professionals are increasingly recognising the importance of mental health in the software development industry. “Organisations must take proactive steps to support their teams. Offering employee assistance programs, sufficient time off and mental health resources, and training for managers to recognise signs of distress is our commitment to our employees,” says Jamie-Lee. 


The software development industry’s rapid evolution and constant innovation demand a healthy and motivated workforce. Mental health in this industry is not an optional consideration but an essential pillar for sustained success. By recognising the challenges, offering support and fostering a culture of openness, companies can help their employees thrive, innovate and contribute to the growth and innovation of the industry as a whole.  

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