Out of this episode emerged three distinct lenses that help define what high performance is, within the context of Haefele Software: What does a client define as high performance, and how does that come through in the way they engage with you? What do your internal teams define as high performance? What does high performance mean for each individual person within both contexts, and what do they each do to achieve it for themselves? It’s easy to get stuck on just one of these tracks, but that’s why the steering column makes a difference. It’s an act of dedication to achieving a holistic view, then making business decisions based on all of the information, not just some of it.

For a team to successfully operate with a growth mindset, each participating team member needs to genuinely believe in it at an individual level. The keys to a growth mindset are: - Taking ownership of your scope and contributions (often without being asked to) - Trusting in others to handle their scope and contributions accordingly - Looking for continual improvement opportunity rather than setting the bar at a static level - Showing ever-present curiosity - Linking internal and external feedback to the next set of actions As Alan says, anyone that performs better this month compared with last month is a high performer. The moment you become apathetic toward growth, you become a source of toxicity for yourself and your team. Watch out for this among the people in your inner circle, too. Run a personal steering column from time to time.